The Technology Support Services (TSS) team is pleased to support computing and audio/visual devices purchased and approved by TSS to follow standards to properly maintain and
support them. The TSS team includes the IT and AV groups.
Employees in need of technical support, please submit a ServiceDesk request and provide the NC asset tag number of the equipment, contact information
and a brief description of the issue. This is the required process for all employees.
We live in a digital world — and academia is no different. To navigate through your
college experience you will need, to varying degrees, to use technology we provide,
including:
Student Email
Portals
Software
Hardware
Wifi
Printing
Additional Resources
NC employees do not work on personal equipment or software — for security, liability
and safety reasons.
Technology Video Tutorials
Accessing MyPortal/Student Email
Student Email and Access to Office 365
How to Access Canvas
How to Retrieve Username and Password
Hardware and Software
Supply and Student Discounts
Some programs supply their students with computer hardware (if required for study).
You also have the option to purchase your own computer hardware and/or software at
discount. The Foundation for California Community Colleges College Buys site provides discounts for hardware and software purchases for students and employees.
Software on Personal Computer
College-supplied computers come with all required software already installed. For
your personal system, you can download Microsoft Office 365 applications from inside
your RCCD Single Sign-on Portal. Check with your department about additional specific applications. Adobe offers a student rate when you provide your student email address.
WiFi Access & Printing
Connecting to Wifi Norco College has two wireless networks, administered by RCCD, to provide internet
access on campus:
Wireless Network: rccd
Students and employees receive free internet connectivity for up to 5 personal devices
while on campus through the RCCD WiFi network. Simply log in with your RCCD full email
address as username and password.
Wireless Network: rccd_guest
The rccd_guest wireless network allows guests to use their personal or company device(s)
to access the internet.
Standard guest access allows internet access in 90 minute intervals. Restrictions including high-bandwidth
streaming services, questionable content, and resources that may negatively impact
RCCD instructional and/or operational use, are applied.
Elevated guest access requires a sponsored guest account created by HelpDesk. Elevated access includes
less access and speed restrictions. If you require Elevated guest access, please contact
the department that you are working with and ask them to submit a work order through
the ServiceDesk. Please allow 24 hours to process.
Printing
There are a number of labs and engagement centers around campus that allow you to
print. Rules and fees may vary — some programs require printing, which may be included
as part of your materials fee. Check with your instructor or department for more information.
General copy and print services for students are available inside the Digital Library.
Additional printers can be found around campus. Ask our department for more information.
Additional Resources & Support
Accessing Software and Online Courses
While YouTube and the internet can help you solve certain problems, the links below
can help you resolve issues or just be more confident when working with the technology.
Still stuck? Contact our ServiceDesk and we’ll do our best to answer your questions.
Technology Support Services Team
Michael Angeles Information Technology Analyst Send Email
Ricardo Aguilera Information Technology Analyst Send Email