Frequently Asked Questions
To obtain a quicker response, or to find an answer to a question not listed below,
please visit our LiveChat at the bottom of our main page (https://www.norcocollege.edu).
I am getting slow response to my WebAdvisor queries. What is the problem?
There are a number of conditions that might affect your response time in WebAdvisor.
Often an increase in the response time is related to traffic over the communication
lines. Depending upon your location, WebAdvisor uses your campus Intranet, the Internet
or both. The number of users on any portion of those systems will often slow the response
time for everyone. Downloading large files via your institution's communications lines
will drastically increase response time for all other users on the system. High levels
of WebAdvisor use by other members of your institution also affect your response time.
This is caused not only by increased user traffic, but also by the additional processing
required of the institution's host machine to respond to WebAdvisor queries. An example
of a high-use time period would be during your institution's Web registration period.
You may also experience slower performance during peak usage periods for your Internet
Service Provider (ISP). You should notify your IT staff if you continue to experience
poor performance during non-peak usage periods.
Does WebAdvisor leave a "cookie" on my desktop to support its navigation?
WebAdvisor puts a session cookie on your desktop when you log into the system. When
you close your browser, the cookie is erased.
How do I print a form using my browser?
For PC Users - You can print a form by clicking the Print icon on the Toolbar of your
browser. Alternately, you can click File, and then click Print in the drop-down menu.
Then click OK in the displayed Print dialog box. The document will be printed on the
printer indicated in the text field Name in the Print dialog box. You can change the
destination printer by selecting another printer in the Name drop-down list box and
then click OK. Some of the forms will be more legible if you print them using Landscape
mode. To print a form in Landscape mode, click File, then click Print, and then click
Properties in the Printer dialog box. A Document Properties dialog box will appear.
Click the Page Setup tab and then the Landscape radio button in the Orientation section
of the dialog box. Click OK to set the Landscape mode and OK once more to cause the
form to print. After the form has printed you might want to reset your system back
to Portrait mode by following the same procedure you used to set Landscape mode.
For Macintosh Users - You can print a form by clicking the Print icon on the Toolbar
of your browser and then click Print in the pop-up dialog box. Alternately, you can
click File, and then click Print in the pop-up dialog box. The document will be printed
on the printer indicated at the top of the pop-up dialog box. You can change the destination
printer by clicking on the Apple icon in the upper left-hand corner of the window
and then clicking Chooser in the drop-down menu. The Chooser dialog box will display
a graphic of all the printers set up for your Macintosh. Select the new printer by
clicking on the appropriate icon and then close the dialog box by clicking the upper
left corner of the box. Some of the forms will be more legible if you print them using
Landscape mode. To print a form in Landscape mode, click File and then Page Setup
in the drop-down menu. Click the Orientation icon to change the printer setting from
Portrait to Landscape mode. The accompanying graphic will illustrate that you made
the change. Click OK to enable the setting and print the form using the instructions
presented previously.
Which browsers can I use with WebAdvisor?
WebAdvisor will operate best with the Microsoft Internet Explorer browsers. For best
results the browsers should be Release 4.x level or later. While Internet Explorer
Release 4.x functions satisfactorily on Macintosh platforms, you will achieve a more
aesthetic appearance with Release 5. WebAdvisor has been installed on other platforms,
such as X Windows, but it has not been rigorously tested on these platforms and the
results may be problematical.
Can I order my textbooks online?
You can order your textbooks online for delivery or reserve them for pickup on-campus:
What if I need help with WebAdvisor?
Do I meet the technology and system requirements?
All Distance Education classes at RCCD use Canvas. Check out the Canvas
Browser & System Requirements to see if you meet the minimum requirements.
How does the District handle student academic integrity?
The District takes student academic integrity very seriously. When you register for
an Distance Education course, the District provides students and faculty with a secure
login and password. This password is issued to and is intended for the student who
has enrolled in the Distance Education course section. The password and login are
required each time the student and faculty member logs into their Distance Education
course section(s). At that time, the student will affirm that he/she is the individual
signing in and completing the work for his/her online courses. Additionally, some
Distance Education course sections may require proctored examinations. Finally, plagiarism
detection software is used by faculty members to ensure academic honesty.