Online Counseling
Online Counseling is a web-based service which allows students to connect with an academic counselor online and complete many of the services available during an in-person counseling meeting. For all of our online meetings we use Zoom. If you have any questions or need assistance using Zoom, please visit the Zoom Support Center.
We offer Online Counseling on a year-round basis. We have Drop-in Counseling and Appointments available.
Please scroll down to choose one of our two online counseling options:
Submit a Question or
Online Counseling Appointments.
Before you log into your session, please review the online meeting requirements.
Online Counselor
Erin Spurbeck, M.A.
Online Counselor
Education
MA, Education: School Counseling
Azusa Pacific University, Azusa, California
Bachelor of Arts, Sociology
California State University, Fullerton, California
Experience
Erin Spurbeck currently serves as an adjunct faculty member with the counseling department at Norco College as an online counselor. Previously, she worked as a full-time counselor at Norco College in general counseling and specifically worked with the JFK population. Erin has over 14 years of experience in education. She has been employed at Norco College since 2016. Prior to that she worked for 6 years at Mt. San Jacinto College and 4 years in the Fullerton Joint Union High School District. She is dedicated to assisting and supporting students in any way she can. In her spare time she enjoys spending time with her family and friends. She loves to travel and experience new places. She is an avid sports fan and enjoys watching football, baseball and hockey.
Drop-in Counseling
Students have an opportunity to briefly interact with a counselor online and ask a question or two of a very general nature. Topics may include:
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Prerequisite clearances
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Transfer information; IGETC/CSU Breadth Inquiries
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Information about Associate Degree/Certificate programs
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Information about important enrollment deadlines and registration assistance
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Clarification of college policies and procedures
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Brief assistance with various forms/petitions such as: Transcript Evaluation, AP Credit, Third Repeat, etc.
Counseling Appointments
Online Appointments are one-hour counseling appointments. Topics covered in an appointment include:
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Student Educational Plans (SEP)
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Academic Probation Contract
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Graduation Petitions
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Academic Renewal
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Letters of Recommendation
If you have external transcripts please be sure to mention them in your appointment.
Online Counseling Appointment Schedule (subject to change):
Mondays 10:00 am - 3:00 pm
Tuesdays 1:00 pm - 5:00 pm
Wednesdays 1:00 pm - 5:00 pm
Thursdays 10:00 am - 3:00 pm
Fridays 8:00 am - 1:00 pm
*Occasional Saturday appointments will be available throughout the term.
Meeting Technical Requirements
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Internet access is required.
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Compatible with Windows/IOS/Android systems
Optional: Webcam, microphone, headset or earbuds
Recommended: Download the Zoom app on your mobile device or sign up for an account at zoom.com/signup prior to your appointment.
Online Etiquette
Your appointment should be conducted in a quiet and private place. Please find a location where you will be able to communicate with the counselor effectively. (Do not log in from a public setting. Log-in from a secured site.)
Counseling appointments are confidential. The use of a private computer is strongly encouraged. If using a public/shared computer take all necessary measures to protect your data at the end of the appointment (e.g. clear download/browsing history, sign-out, etc.)
You will need to have access to a computer with specific technical requirements listed above. The following are recommended: proper attire; proper lighting in the room; quiet location; no interruptions (do not answer phone calls, texts or web surfing during the appointment); and give full attention to the counselor.