​​​​distance education committee

Frequently Asked Questions


Q: I still have content to migrate from Blackboard, now what?
A:  We longer have regular access to Blackboard, but can still migrate Blackboard course content or create a class archive for download through limited accounts and “read-only" access to Blackboard classes. You can request an archive/course export via the Faculty Assistance & Blackboard archive request form. The process isn't instantaneous and may take up to 2 business days to for us to set this up.


Q. I would like to teach in Canvas, how do I get started?

A: First, complete the Online Canvas Academy, face-to-face Canvas training, or submit a certificate of training in Canvas from another institution to Dr. Sheila Pisa (Distance Education Interim Dean) at sheila.pisa@mvc.edu. After completing the first step, contact your Instructional Department Specialists (IDS) to ensure the class is coded as Online, Hybrid or Web Enhanced. If your course is Web Enhanced, please see the additional step below.


Q: What if I have Web Enhanced class and want to use Canvas / Why is my class is not showing up in Canvas or on my Dashboard?

A: After your IDS has coded the class as Web Enhanced, you will also need to opt-in via Web Advisor. The opt-in may also require a code entered to indicate you have complete the training.  Please contact us if you have recently completed your training and are having issue with the Web Advisor opt-in for your Web enhanced class!


IMPORTANT! If you do not opt-in via WebAdvisor for a Web Enhanced class, you or your students WILL NOT be loaded into your Canvas shell!

Please keep in mind that if you previously marked courses as Favorites on your Canvas Dashboard, you will need to make adjustments from the Courses > All Courses area. By default, if no course are “starred" or marked as favorites, ALL courses will show on your Dashboard. Otherwise, only those that are marked as favorites will be displayed on your Dashboard.


Q: How will students access my Canvas class?
A: Students can access from the Canvas Login on the Distance Education website
Student usernames are their RCCD issued student email address (example: jdoe@student.rccd.edu, jdoe33@student.rccd.edu). The student default password is “newstudent" (all lowercase, no quotes). Returning students will use their previously used password. We also encourage students to view the Canvas Information page, as well as the Getting Started With Canvas information.


Q: When will students access my Canvas class?
A:  Once the class is coded by your IDS (only for Web Enhanced: opt-in),  students are generally uploaded 2 weeks before the course starts and will be able to access on the  first day of the class. Otherwise, recently added courses and students are uploaded within 4 hours.

Once published, you can use the Canvas Inbox to message students. Some faculty have used this option to provide the course syllabus to students prior to the class start date.

Please keep in mind that even though a class is published students will not be able to access the class until the scheduled start date.

IMPORTANT! Don't forget to publish your class! If you do not publish your class, students will not be able to access or view content on the class start date!


Q: A student just added my class, when will they be able to access my class in Canvas / When should I see them in my Canvas class?
A: Students that add a Canvas class AND are listed in your WebAdvisor roster will be uploaded into Canvas generally within 4 hours.


Q: How will students see my course content / Why can't students see my course or content?
A: You Must Publish your Course! All classes must be published so that students can access the content of your Canvas classes. Remember, though a class is published, students will not be able to access the class until scheduled start date of the class.
Additionally, for content is placed within a Module, be sure the Module is also published! Also, do not forget to publish individual content items that you wish to have students access as well.

Q: How can my students or I get help?
A: For Students, Canvas support is available 24 hours a day, 7 days a week by calling 1-844-603-4264. Additionally, students can click the help link (located near the bottom of the initial Canvas login area OR on the navigation bottom left after logging into Canvas) and selecting Canvas Guides for Students.

Support tickets can also be created through the report a problem in the “Help & More!" navigation item in Canvas.

For instructors, you can also use 24/7 numbers and links above (for the Canvas guides select Canvas Guides for Faculty ). Additionally, please feel free to contact Vince Alonzo (951-571-6935 / Vincent.Alonzo@rccd.edu) & Derek Moore (951- 222-8694 / Derek.Moore@rccd.edu), or submit the appropriate form on the Distance Education Faculty page.

Q: Is there a sample class or sample environment for students in Canvas?
A: In Canvas, students can access video tutorials, downloads and other useful information in the “Welcome to Can​vas" shell. This can be found on the initial login page by clicking the Help link, or by clicking the Help link in the global navigation (located at the bottom left when logged in).
We've also added a course navigation link “Students: Canvas Intro, How to get HELP & More!" Students will also be able to access this from the Distance Education Students, Canvas Information and Canvas help pages.


Q: How can I find out if I am using a supported browser for Canvas / What are the system requirements for Canvas?
A: Please review the supported browsers and systems page.


Q: What is the Distance Education Instructor Resources shell I see on my Canvas Dashboard / Courses?
A: We have included resources for Distance Education faculty within the Distance Education Instructor Resources shell.
This includes information, “how-to" guides and resources on Accessibility, the OEI, Software, best practices, links to District licensed software (such as Respondus, Studymate), and more!

Q: How can I get more assistance, training and support with Distance Education, related Educational Technologies, Canvas and content accessibility?
A: For faculty support throughout the District, contact:
Vince Alonzo (951-571-6935 / Vincent.Alonzo@rccd.edu) Distance Education Support Specialist & Educational Technologies Trainer

Derek Moore (951-222-8694 / Derek.Moore@rccd.edu) Distance Education Support Specialist & Educational Technologies Trainer

You may also request assistance by submitting the faculty assistance form.

For faculty on-site training, workshops and support contact:

Norco College - Sean Ulbert (858) 859-0130 (Sean@yourtechdomain.com)